Booking classes & sessions

Frequently asked questions.

Everything you need to know about buying packages, using your session credits and booking in — plus how cancellations work.

How do I purchase a class or session package?+

Browse the packages listed above and choose the one that fits you (single session, 5-pack, 10-pack, etc.). Click the package to open it and complete checkout — payment is processed securely through Trainerize's payment system. Your credits are added to your account automatically and instantly, so there's no waiting for approval before you can start booking.

Do I need the Trainerize app?+

Yes. After purchasing, download the Trainerize app from the App Store or Google Play, and log in with the same email you used to purchase (or the invite link I've sent you). You can also manage bookings from a desktop browser, but the app is the easiest way to book, get reminders, and track your credits on the go.

How do I use my credits to book a class or session?+

Once you have credits, there are two ways to book:

  • From the calendar or class carousel: Find the class or time you want and tap the BOOK button on the tile.
  • From your Session Credits page: Go to My Account > Session Credits in the app — you can book directly from there, and it shows exactly how many credits you have left.

Each booking automatically deducts one credit from your balance.

How do I check how many credits I have left?+

Go to My Account > Session Credits in the app. Your remaining balance is always visible there, and it updates immediately after each booking.

I don't see a "Book" button on the class I want — what do I do?+

This usually means self-booking isn't enabled for that specific class or appointment type, or your credits don't match the event type it's set up under. Send me a message and I'll get you sorted or book it in for you directly.

Will my booking show up on my calendar?+

Yes. Once booked, your session syncs to your device calendar (and Apple Watch, if connected), and you'll get reminders ahead of time so you don't miss it.

What happens if I run out of credits?+

You can purchase another package anytime from the site — just repeat the purchase steps above and your new credits will be added to your existing balance.

Do my credits expire?+

Yes, your credits will expire after 1 month if they have not been used.

Do you have a cancellation policy?+

To keep things fair for all clients, the client must give at least 24 hours' notice to cancel or reschedule a session.

  • Less than 24 hours' notice: a $20 cancellation fee applies.
  • No-show (no notice given): the full session fee applies.
  • Repeated late cancellations or no-shows may result in loss of preferred session times.